Privacy Policy

Privacy Policy

Effective Date: 23^rd June 2025

1. Introduction

CWC Group ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website CWC Group.

2. Information We Collect

We may collect and process the following data about you:

• Personal identification information (Name, email address, phone number, etc.)
• Technical data (IP address, browser type, operating system, etc.)
• Usage data (pages visited, time spent on the website, etc.)

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website
• To improve, personalise, and expand our website
• To understand and analyse how you use our website
• To develop new products, services, features, and functionality
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests

5. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. You can contact our DPO at gdpr@cwcgroup.org.

6. Your Rights

You have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

7. Right to Withdraw Consent

You have the right to withdraw your consent at any time. To withdraw your consent, please contact us at [Contact Information].

8. Right to Lodge a Complaint

If you have any concerns about our use of your personal data, you can make a complaint to the Information Commissioner's Office (ICO).

9. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems.
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: Enable the website to provide enhanced functionality and personalisation.
• Targeting Cookies: May be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.
• Non-Essential Cookies: These cookies are not strictly necessary for the website to function but are used to enhance the user experience and for analytical purposes.

Consent to Use Cookies: By using our website, you consent to the use of cookies in accordance with this Cookies Policy. You will be prompted to provide your consent when you first visit our website.

Managing Cookies: You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings. However, if you choose to disable cookies, some parts of our website may not function properly.

10. Data Transfers

We do not transfer your personal data to countries outside the European Economic Area (EEA). All data processing activities are conducted within the EEA to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

12. ICO – Complaints

If you are unhappy with how we have used your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO as follows:

• Website: ICO Website
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: gdpr@cwcgroup.org
• Phone: 02842447040
• Address: 1 Drumbuck Road Castlewellan BT31 9NG